Privacy Policy

Last updated: January 2026

At Luvia London, we are committed to protecting your privacy and ensuring your personal data is handled with care and transparency. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or make a purchase.

Information We Collect

When you visit our store or place an order, we may collect the following information:

Name, email address, and phone number
Billing and shipping address
Payment information (processed securely — we do not store card details)
Order history and preferences
Device and browsing information (via cookies)

How We Use Your Information

We use your information to:

Process and fulfil your orders
Send order confirmations and shipping updates
Provide customer support
Send marketing emails (only with your consent — you can unsubscribe at any time)
Improve our website and customer experience
Comply with legal obligations

Cookies

Our website uses cookies to enhance your browsing experience, remember your preferences, and analyse site traffic. You can control cookie settings through your browser. By continuing to use our site, you consent to our use of cookies.

Sharing Your Information

We do not sell or rent your personal data to third parties. We may share your information with trusted third-party service providers who assist us in operating our website and fulfilling orders (e.g., payment processors, shipping carriers). These parties are contractually obligated to keep your information confidential.

Your Rights

Under GDPR and applicable UK data protection laws, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Withdraw consent for marketing communications at any time
Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, please contact us at luvialondon@gmail.com.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Luvia London
📍 London, United Kingdom
✉️ luvialondon@gmail.com